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FAQ
BAT GRIPS
What grip thickness should I use?
The 0.50mm grip is a great choice for wood bats, since it is specifically designed for tapered knobs. The 1.00mm grip is lightweight for extra feel and control on any bat. The 1.75mm grip is similar in thickness to stock grips on most alloy and composite bats.
How do I wrap Vulcan Grips on my bat?
The embossed edges on our grips provide a good guide rail while wrapping. We also have tutorials you can watch for additional tips! If you are wrapping a non-tapered bat handle, you can watch this video. If you are wrapping a tapered bat, you can watch this video.
GENERAL FAQ
I want to know about specials/giveaways/sales. How can I get info?
The Vulcan Insiders program sends you information via email about specials, giveaways, and more before they are live on our social media feeds. You can sign up by entering your email address into the footer below.
How long does it take to receive my order?
After your order is processed, your order will be shipped economically (via USPS, FedEx, or UPS) within 24 hours. It can take between 3-5 business days for your order to arrive. For expedited shipping options, contact orders@vulcansportinggoods.com.
I have a problem with my order. How do I contact Vulcan?
You can contact customer service at 800.826.6373 or support@vulcanbaseball.com.
How do I apply a promocode?
During special sales, promocodes can be placed in the discount code section upon check out.
Where do you ship?
Vulcan Sporting Goods Co. ships all over the world. Website orders over $30 ship for FREE in the continental United States (with the exception of pickleball nets, which have a flat shipping fee of $20). For Alaska, Hawaii, and international orders, contact orders@vulcansportinggoods.com or 501.760.6888 for a shipping quote. For orders under the $30 mark that are shipped, there is a flat $5 fee to help cover shipping costs.
When will you get [blank] back in stock?
If grips are out of stock, they are likely to be back in stock within 1-2 months. Often stock is replenished more quickly than that. If you have any questions about a specific grip or accessory, contact us for more information.
What if my gear has a problem when I receive it?
Vulcan wants each customer to be completely satisfied, so contact us with any issues you have with your products. Upon receiving contact from you, we will talk about the options you have for getting returns, refunds, or exchanges. Click here for more information about our return policies.
How does Vulcan use my personal information?
Vulcan only uses your information to process your order. If you opt in for email marketing, your email information will be used to give you early access to sales, news, and giveaways, but it will never be sold. Learn more about the Vulcan Privacy Policy here.
